REFUNDS · UPDATED 12 OCTOBER 2026
Refunds and cancellation
Cancel any time. Your first payment has a 7-day money-back promise.
First paid month
If Vouchfield is not right for you, email vouchfieldapp@gmail.com within 7 days of your first payment and we will refund that payment in full. The paid plan ends the same day and your workspace moves to the free plan, with everything in it still there. Refunds go back to the card you paid with; your bank may take 5–10 business days to show it.
Later months
Monthly payments after the first are not refunded. Cancel before your renewal date to avoid the next charge. If a renewal payment fails, you keep your plan for 7 days while Stripe retries the card; if it still fails, the workspace moves to the free plan until a payment goes through.
How to cancel
Sign in, open Usage & billing, choose Manage billing and cancel. You keep your plan until the end of the month you paid for, then the workspace moves to the free plan.
Founding price
The 7-day refund applies at the founding price too: we refund the amount you actually paid. We'll email you at least 30 days before your founding price ends. You can cancel a founding-price plan any time, the same way. If you cancel, the founding price is not offered again to the same workspace. Founding price terms.
Free trial
The free trial never charges you and needs no card.
Audits we could not run
Credits reserved for queued work come back if it is cancelled or paused before it starts. If we can't reach the website, the audit is usually free. The credit comes back automatically when the site cannot be reached or read before we have used a paid data provider (such as Google) for that audit, for up to 10 such audits per workspace per day (the day is counted in UTC, midnight to midnight). After that, or once a paid data provider has been used, the audit keeps its credit. Once an audit runs, it uses its credit even if some checks fail. Credits are part of your plan, not money, so a returned credit is never paid out.
Your data after cancelling
Your audits, clients and proposals stay available on the free plan. To close your workspace, the owner opens Usage & billing and chooses Close this workspace. We keep it for 90 days so you can come back or export it, then delete it from the live service. Export anything you want to keep before you close.